ORDER TO DELIVERY

WE DON’T KEEP STOCK. ALL POWHA ITEMS ARE MADE TO ORDER 
FOR SOME ITEMS WE ASK FOR YOUR MEASUREMENTS BEFORE WE START CUTTING AND CRAFTING YOUR GARMENT
EVERYTHING IS HANDCRAFTED AND IT TAKES 1-3 DAYS FOR AN ITEM TO BE COMPLETED

WE ACCEPT PAYPAL, CREDIT & DEBIT CARDS, APPLE PAY AND BITCOIN

SHIPPING

FREE FOR ORDERS ABOVE €200 EUR
€15 FOR ORDERS LESS THAN €200

ALL ITEMS ARE SHIPPED FROM OUR STUDIO IN SOFIA, BULGARIA. ONCE WE SHIP YOUR ORDER YOU WILL GET A CONFIRMATION AND A TRACKING NUMBER

WE USE FAST SHIPPING AND USUALLY YOU WILL RECEIVE YOUR ORDER FAIRLY QUICKLY. IN CASE OF UNEXPECTED CIRCUMSTANCES WE TRY TO RESOLVE
ALL SHIPPING DELAYS AT YOUR BEST INTEREST

RETURNS

WE MAKE OUR BEST TO COME UP WITH THE RIGHT FIT FOR ANY CUSTOMER
YET, IF YOU DON’T LIKE YOUR ITEM, YOU CAN ALWAYS RETURN IT WITHIN 14 DAYS OF DELIVERY

IF YOU WANT TO EXCHANGE AN ITEM, YOU PAY ONLY FOR THE RETURN SHIPPING

IF YOU WANT TO RETURN AN ITEM, YOU PAY FOR THE RETURN SHIPPING AND GET A FULL REFUND,
MINUS DELIVERY SHIPPING (IF YOU HAVE PAID ANY)

ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL CONDITION TO BE ELIGIBLE FOR REFUND

REFUNDS

PAYPAL PAYMENTS ARE REFUNDED DIRECTLY TO THE PAYPAL ACCOUNT

CARD PAYMENTS ARE REFUNDED IN THE BANK ACCOUNT LINKED TO YOUR CARD

APPLE PAY REFUNDS ARE MADE TO THE CARD LINKED TO YOUR ACCOUNT

FOR BTC PAYMENTS SEE THE ALL INFORMATION HERE